TechUp Solutions Pvt. ensures 100% customer satisfaction. In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements, or being unable to complete your design order as per the delivery policy, your complete design order amount will be refunded.

Our Refund Policy

All refund requests will be fulfilled as per the following arrangement:

Request Timeframe

  • If you request a refund within 48 hours, you will be eligible for a 66% refund (less the 10% service and processing fee).
  • If you request a refund between 48 and 120 hours, you are eligible for a 33% refund (less a 10% service and processing fee).

No Refund After 120 Hours

No refund request will be entertained after 120 hours of your initial design delivery; however, since we believe in 100% customer satisfaction, you`re encouraged to contact us in case of any concerns.

Failure to Provide a Briefing

If the customer fails to provide a briefing and project requirements within seven days, the amount he has paid is non-refundable.

Refund Request Process

All refund requests should be communicated to the support department. Techup Solutions reserves the right to approve or disapprove your request case-to-case if it violates the user agreement. Here’s how to claim your refund.

Claim Process

To ensure your refund request is approved, please make sure you meet the following requirements:

  • Claim your refund specifying your concern by contacting us
  • We will resolve your concern with our revision policy immediately or email you a refund request approval from our refund department.
 

Design and Ownership Rights

After the refund, Techup Solutions will obtain your design rights, and you will not be able to display any version of the design sent by the company. Let us also specify that:

  • Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.
  • In collaboration with Government Copyright Agencies, TechUp Solutions would share Copyright Acquisition information for the refunded designs, restricting their future use as original designs.
 

Contact Information

If you have any questions or concerns about our Refund Policy, please contact us by clicking here.

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